Terms, Conditions and Notice policy

INTRODUCTION

VENTANA BOOKING tool is a service offered by Sancarlo Viaggi S.r.l., owner of Ventana Group

PURCHASE CONDITIONS

An accepted/confirmed reservation by Sancarlo Viaggi S.r.l. (from now on referred as “SCV”), is exclusively valid if the client has fulfilled all its obligations of purchase and payment. The rates are in Euro and includes, if not specifically mentioned differently, the room reservation and the indicated F&B treatment only. Availability of preferences requested at time of booking is not guaranteed, but might be offered at check-in. Any other item, such as mini-bar consumption, telephone or any other service available in the reserved hotel, is normally debited by the hotel when checking out and have to be settled by the client. The hotel categories featured are established by the local authorities.

The exact and complete name of the client will be forwarded to the hotel only few days before arrival, even if the reservation has been made with long advance. “SCV” guaranties that the accommodation is reserved, only that the name of the client has not yet been entered in the hotel reservation system. In case of a double-booking of the reservation, beyond “SCV” control, false or wrong information given by the client, “SCV” or its partners are entitled to deny the service to the client without any obligation by “SCV” to refund the paid amount.

We inform that any hotel or chain fidelity program (mileage or hotel points) might not be valid when “SCV” special tariff is applied.

PAYMENT CONDITIONS

Within 15 days from the reservation, or from the confirmation of service on request, the reservation Fee will be debited on the clients credit card. The client can choose to simultaneously pay the full reservation or settle the remaining amount within 45 days prior to arrival. The second option obliges the client to authorize to debit the remaining amount from the credit card within the above terms. In case the reservation is made within 45 days prior to arrival, full payment is due. “SCV” will issue the invoice when the total amount has been settled.

CANCELLATION, TOTAL

By submitting the reservation the client specifically recognises that “SCV” is entitled, in case of full cancellation, to apply the following penalty compensations:

  • from the day of reservation up to 45 days prior to arrival, the Reservation Fee only;
  • days to 15 days prior to arrival, the Reservation Fee plus one night room charge;
  • from 15 days to the day of arrival (NO SHOW) the full amount of the reservation.
The days considered have to be calculated by italian local time and the cancellation has to be made on line by viewing the reservation and following the featured instructions.

CANCELLATION, PARTIAL

By submitting the reservation the client specifically recognises that “SCV” is entitled, in case of partial cancellation, to apply the following penalty compensations:

  • from the day of reservation up to 45 days prior to arrival, NO penalty;
  • 44 days to 15 days prior to arrival, the Reservation Fee;
  • from 14 days to the day before arrival, the Reservation Fee plus one night room charge;
  • from the day before arrival onwards (NO SHOW) the full amount of the reservation.
The days considered have to be calculated by italian local time and the cancellation has to be made by sending an E-mail to booking@ventanagroup.it, specifying the name of the congress.

AMENDMENTS

Any change to a confirmed reservation has to be made by sending an E-mail tobooking@ventanagroup.it, specifying the name of the congress.

INFORMATION

This Website contains information which is provided by other parties than “SCV”. Such information is included for your reference only and “SCV” does not control the updating of it and is not responsible for the content.

COPYRIGHT

Any copyright in the materials on this website remains with “SCV” or the Hotel. Downloading and copying of any material on this website is permitted only for private use and limited to the purpose of making a reservation.

GOVERNING LAW AND JURISDICTION

Any Agreement with “SCV” will be governed by and construed in accordance with the substantive law of the Italian Republic without reference to conflicts of law principles. It shall not be governed by the United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby expressly excluded. The client hereby consent to the exclusive jurisdiction and venue of the court in Turin, Italy, in all disputes arising out of or relating to the use of this website. The client agrees that no joint venture, partnership, employment, or agency relationship exists between the client and “SCV” as a result of the agreement or use of this website.

LAW 38/2006

Compulsory information as per Art. 17 of the Law Num. 38/2006. – The Italian legislation punishes with imprisonment prostitution and pornography offences that involves minors, even if committed abroad.